Frequently Asked Questions

What makes Finn & Co. different from other personalised product shops?
At Finn & Co., we take pride in offering more than just personalised products—we offer a thoughtfully curated experience. Our collection is carefully selected to balance current trends with timeless charm, ensuring that our items are both stylish today and meaningful for years to come. Each product is uniquely crafted with attention to detail and high-quality materials, making every piece a lasting keepsake. What truly sets us apart is our dedication to creating gifts that leave a lasting impression, allowing your loved ones to treasure the thoughtfulness and care behind each personalised item.

Can I request a custom design for a product?
Yes, at Finn & Co., we’re passionate about creating unique and meaningful gifts. While we offer a beautiful range of pre-designed personalised products, we also understand that you may want something even more special. We welcome custom design requests and will work closely with you to bring your vision to life. Simply reach out to our customer service team with your ideas, and we’ll guide you through the process of creating a truly one-of-a-kind item that perfectly suits your needs.

How do you ensure the quality of your products?
Quality is at the heart of everything we do at Finn & Co. From sourcing premium materials to handcrafting each item, we take every step to ensure that our products meet the highest standards. Every personalised item undergoes rigorous quality checks to ensure it not only looks beautiful but is also durable and safe for children. Our commitment to craftsmanship ensures that every piece we create is designed to be cherished for years, making it a gift you can give with confidence.

How long does it take to receive a personalised order
Personalising your order is a special process that takes time and care. Our typical processing time for personalised orders is 7 days, plus 2 - 3 weeks delivery depending on the complexity of the design and the product selected. Once your order is crafted and customised, it will be shipped directly to you. We provide shipping updates along the way, so you’ll know exactly when to expect your one-of-a-kind creation.

Why should I choose personalised gifts?
Personalised gifts go beyond the ordinary—they carry special meaning and show a level of thoughtfulness that can’t be found in off-the-shelf items. At Finn & Co., we believe that customisation turns a simple gift into a cherished keepsake. Personalised gifts celebrate individuality, making the recipient feel seen and valued. Whether it’s adding a child’s name or a special message, these gifts capture unique moments and memories, creating lasting connections between you and your loved ones. When you choose a personalised gift, you’re giving something truly meaningful that will be treasured for years to come.